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We hope you love your new Tockr watch but if not Tockr accepts returns and exchanges up to 15 days from the date you receive your watch. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment. Please message us at firstname.lastname@example.org to initiate a return or exchange.
Your Tockr watch has been manufactured in the strict tradition of Swiss watchmaking and has been individually tested to ensure that it is water-resistant and functions perfectly. Nevertheless, it is covered by a limited International warranty against any manufacturing defect for a period of two years from the date of purchase, under the conditions below : The international warranty card, received with your watch, must be enclosed with the watch when it is sent for repair and must be signed and dated at the time of purchase by an approved Tockr retailer; Tockr will not honor the warranty for watches sold without a valid warranty card The serial number engraved on the case is perfectly legible and no part of the original case back rendered illegible. If any of these conditions are not met, all rights attached to the Tockr international warranty system will be void.
Any defects resulting from actions carried out anywhere other than Tockr retailers are not covered by this warranty and will render it null and void. The limited warranty also does not cover bracelets, crystals and batteries, or any deterioration of the case or movement due to humidity that has entered the watch as a result of improper handling. More generally, it does not apply if there has been improper or inadequate use of the watch.
Customer satisfaction motivates everyone at Tockr, and our team of experts are here to help whenever you need it. You can email us using the link below, and a member of our team will get back to you within 24 hours.